The SLS Beverly HillsCourtesy of the SLS Beverly Hills

The SLS Beverly Hills was just called the top-rated hotel by travelers in Conde Nast Traveler Readers’ Choice Awards. Business Insider spoke to the general manager of the SLS, Christophe Thomas, who has nearly 30 years of suffer in the hospitality space, about what makes a hotel successful. While design is frequently touted as an important facet of a successful hotel, Thomas argues that there’s an even more important aspect: guest feedback. Industry leaders agree that memorable and customized experiences take precedence over designing when it comes to delivering on luxury in 2019. Visit Business Insider’s homepage for more narratives .

In the age of Instagram, are trendy interiors and layout principles enough to distinguish one indulgence inn from the next? According to the general manager of the best hotel in the US, the answer is no.

“Of course, our layout distinguishes us, ” Christophe Thomas, the manager of the SLS Beverly Hills, told Business Insider. “But you need more than design.”See the rest of the story at Business Insider

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